Our refund policy aims to address various scenarios while maintaining fairness for both our users and QAYAI as a company. It is essential to familiarize yourself with the terms and conditions outlined in this policy to understand when a refund may be applicable.
1. Refund Eligibility
1.1. QAYAI offers a 3-day free trial for all new users. During this period, you can explore and evaluate our platform's features and functionalities. No charges will be applied during the trial period.
1.2. Once the trial period ends, and you choose to continue using our platform, you will be billed automatically according to the selected subscription plan. Please note that subscription fees are non-refundable, except under specific circumstances outlined in this policy.
2. Refund Exceptions
2.1. QAYAI does not accept refunds or returns solely on the basis of forgetting to unsubscribe from our platform. It is the responsibility of the user to manage their subscriptions and cancel them if they no longer wish to utilize our services.
2.2. We encourage all users to be mindful of their subscription renewal dates and make necessary adjustments to avoid unwanted charges. QAYAI shall not be held responsible for any charges incurred due to the user's failure to unsubscribe.
3. Circumstances Eligible for Refunds
3.1. QAYAI will consider refund requests in the following circumstances:
Technical Issues: If you experience significant technical difficulties that prevent you from utilizing our platform's core functionalities, you may be eligible for a refund. Please reach out to our customer support team at hello@QAYAI.com to report the issue and request a refund.
Service Disruption: In case of prolonged service disruptions or extended downtime that significantly impacts your ability to use our platform, you may be eligible for a refund. Our customer support team will assess the situation and provide appropriate assistance.
4. Refund Process
4.1. To request a refund, please contact our customer support team at hello@QAYAI.com within 14 days of the billing date, providing detailed information about the issue you are facing and the reason for your refund request.
4.2. Upon receiving your refund request, our customer support team will review the information provided and determine whether you are eligible for a refund based on the criteria mentioned in this policy.
4.3. If your refund request is approved, the refund will be processed within 5-10 business days using the original payment method.
5. Contact Information
If you have any questions or concerns regarding our return policy, please contact our customer support team at hello@QAYAI.com. We are here to assist you and provide the necessary support.
Please note that this return policy is subject to change without prior notice. It is recommended to review this policy periodically on our website at www.QAYAI.com for any updates or modifications.